Last updated: 8 October 2026
Who we are
Nella is a product of Harrena Africa Synergy LTD, registered in Nigeria with the Corporate Affairs Commission (RC 8309351) and registered with the Nigeria Data Protection Commission as a data controller/processor (NDPC/DCP/12238). Our address is 14 Greenline, Festrut Estate, Katampe Main, FCT, Abuja. Contact: support@usenella.com.
Using Nella
These terms apply to this website and your contact with Nella. Connected financial services may have additional terms, eligibility checks and provider requirements presented during onboarding or before use. Review those terms before proceeding.
Eligibility and account security
Provide accurate information and use only accounts you are authorised to access. Keep your credentials private. Never disclose your PIN, password or one-time codes to support staff or in a chat. Report suspected unauthorised activity promptly.
Availability, fees and confirmations
Feature access depends on your account, verification status and supported service. Review the recipient, amount, applicable fees and service terms before authorising a transaction. A request or an illustrative screen is not proof of a completed payment.
Account blocking and recovery
Account protection requests require verification. Do not assume an account has been blocked or restored until you receive confirmation from the connected service. These website forms currently do not execute account changes.
Acceptable use
Do not use Nella for fraud, impersonation, unlawful activity or unauthorised access. Do not interfere with the website, evade safeguards or submit another person’s identity details without authority.
Website content and third-party links
Example conversations, amounts and balances are illustrative, not financial advice or account records. External services have their own terms. Company registration is not a representation of a banking licence or deposit insurance.
Complaints and disputes
Contact support@usenella.com with your concern and relevant references. Do not include security credentials. These website terms are governed by the laws of Nigeria, without limiting rights or protections available under applicable law.
Changes to these terms
We may update these terms when the website or services change. The date above identifies the current version; service-specific terms should be reviewed when presented.