HOW IT WORKS

Your money starts with a hello.

No complicated menus. No extra app. Just you, Nella and a conversation.

MEET NELLA NOW

First, a conversation.
Then, your next step.

From hello to approval

Meet us on WhatsApp

Try Nella opens our official chat with a hello already typed. Press send when you’re ready.

Tell us what matters

Ask about Nella or tell our team which money tasks you’d like help with.

Check your account requirements

Follow official onboarding instructions. Keep your identity details and payment PIN out of support chats.

Review before paying

Check the recipient, amount and any fees. A request is not a payment confirmation.

Talk the way you already do.

Pay someone back

For the lunch your friend covered or money you’re sending home. Start with a clear instruction and review the details before approval.

Leave Nella a voice note

Hands busy? Explain what you need in a voice request and check the details before proceeding.

Read details from a photo

Bank details in a picture? Check every detail in a transfer draft before approval.

Use the words that feel natural

A request shouldn’t need a new vocabulary. Ask our team about support for English, Nigerian Pidgin, Hausa, Igbo and Yoruba.

You always have the final say.

Review the recipient, amount and any fee before authorising a payment. Use only the official onboarding and verification channels provided by Nella.

Every detail matters.

Conversations displayed on this website are illustrative, not real transactions. Message Nella through our official WhatsApp link for help and current service availability.

Try Nella