Last updated: 8 October 2026
Who we are
Nella is a product of Harrena Africa Synergy LTD, registered in Nigeria with the Corporate Affairs Commission (RC 8309351) and registered with the Nigeria Data Protection Commission as a data controller/processor (NDPC/DCP/12238). Our address is 14 Greenline, Festrut Estate, Katampe Main, FCT, Abuja. Contact: support@usenella.com.
Information and purposes
When you contact our team, you choose the contact details, message and references you share. These details help us respond to your enquiry and investigate the issue you report. Do not include passwords, payment PINs or one-time codes.
Account protection forms
The account protection screens request your registered phone number and PIN; recovery also requests your BVN. These details are intended for account verification, not support conversations. The current website validates these fields locally and does not send or save them. A completed local check does not change your account.
Illustrative conversations
Conversations and balances shown on this website are examples. They are not your account records. Interactive sample messages, where available, remain in the current page session and are cleared when it ends.
Website delivery and external services
Website delivery involves technical information such as IP addresses and request details. WhatsApp and social links open external services whose own privacy policies apply. Avoid sending sensitive financial or identity information through those channels.
Your choices and rights
For questions about your information, or requests for access, correction or deletion under applicable Nigerian data protection law, email support@usenella.com. We may need to verify your identity securely before acting on a request.
Updates to this notice
When data handling changes, this notice will be updated with the relevant purposes, service providers and retention information. Additional privacy information applies wherever a connected financial service collects account or identity data.