Let’s talk.
Message us on WhatsApp at +234 807 957 4994, or email support@usenella.com. For a payment question, include the transaction reference and a brief description—not your PIN or one-time code.
Account access and safety
If your phone is lost or you suspect unauthorised access, use the account protection pages. A request is not complete until you receive confirmation.
Our official details
Nella is a product of Harrena Africa Synergy LTD, CAC RC 8309351.
14 Greenline, Festrut Estate, Katampe Main, FCT, Abuja.
Find @usenella on X, Instagram and TikTok using the links in our footer.
Stay alert to impersonation.
Never share your PIN, password, BVN or one-time codes in a support chat. Nella support will not ask you to transfer money to a personal account to resolve a complaint.
Find an answer in our FAQs