Good questions. Straight answers.

Answers about Nella, payments, business and account safety.

What is Nella?

Nella is a product of Harrena Africa Synergy LTD, focused on everyday money conversations on WhatsApp for individuals and businesses. Message our team for supported services and account requirements.

Does this website process payments?

No. The conversations and balances shown here are illustrative. Use official Nella channels to check service availability and follow the applicable verification and approval steps.

Do I need to download another app?

Start in WhatsApp: message +234 807 957 4994 using Try Nella. Follow only official secure onboarding instructions, and never send a PIN or one-time code in a chat.

What can I do with Nella?

Explore transfers, airtime, bills, spending reviews and business tools such as invoices and team payments. Availability depends on your account, verification and supported services; contact the team for current access.

Which languages are supported?

Ask our team about English, Nigerian Pidgin, Hausa, Igbo and Yoruba support. Always review recipients, amounts and payment details regardless of the language you use.

How can I keep my account safe?

Use official channels, review payment details and keep your PIN, passwords and one-time codes private. Enable WhatsApp two-step verification and secure your device. Check the provider terms for the safeguards that apply to your account.

What if I lose my phone?

Visit Block account to request protection, or contact support. Do not assume your account is blocked until you receive confirmation. Secure your SIM and WhatsApp, and notify your other financial providers. Account forms on this website do not yet execute changes.

How much does Nella cost?

Contact support for current fees, limits and business plan information. Review all applicable charges before approving a payment; the website does not promise free services.

Can I use Nella for my business?

Explore the Business page for invoices, collections, team payments and cash-flow reviews. Contact our team for eligibility, pricing and supported features.

Are crypto or international payments available?

These services are subject to separate provider arrangements, eligibility and country-specific requirements. Contact support; do not assume availability from the website examples.

How can I contact support?

Message +234 807 957 4994 on WhatsApp or email support@usenella.com. Our social handle is @usenella. Never share your PIN, BVN, passwords or one-time codes in a support chat.

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